Complete this lesson by:

Parts of a Chimney

1. Watch the video introducing you to the parts of the chimney.
2. Read the English description that summarizes what you'll need to know.
3. Go over the diagram image with the English terms for each part of the chimney - take notes!

Inspection

1. Watch the video to understand how to conduct inspections step by step and understand how to complete the inspection form.
2. Review the "Questions to Ask During Inspection"
3. Review the Inspection Form

THE PARTS OF A CHIMNEY - OVERVIEW

Chimneys are essential components of many homes, serving the crucial function of safely removing combustion gases and smoke from fireplaces, stoves, furnaces, and other heating appliances. Understanding the different structural parts of a chimney is fundamental for anyone working in chimney services sales. From the chimney cap to the chimney crown, each part plays a specific role in ensuring proper ventilation and maintaining the structural integrity of the chimney. In future lessons, we will delve deeper into each component, exploring their functions and common issues that may arise.

One of the key tasks in chimney services is performing masonry chimney inspections. Conducting a thorough inspection is vital for identifying potential hazards, such as cracks, blockages, or deteriorating mortar, that could compromise the safety and efficiency of the chimney. During an inspection, chimney service professionals examine the exterior and interior of the chimney, flue, and connectors to detect any defects or build-up that may require attention. Completing a detailed inspection form is crucial for documenting findings, recommending repairs, and providing customers with a clear overview of the chimney's current condition.

By mastering the basic steps for performing a masonry chimney inspection and completing an inspection form, chimney service sales professionals can effectively communicate with customers about the importance of regular chimney maintenance and necessary repairs. Providing customers with detailed information about the structural parts of a chimney and the inspection process not only builds trust but also enables them to make informed decisions regarding the care of their chimney systems. This knowledge equips chimney service sales professionals with the expertise needed to deliver high-quality service and support to homeowners seeking to ensure the safety and longevity of their chimneys.

CHIMNEY INSPECTION - OVERVIEW

These are the general steps that you will be taking before and during each job. Steps 3 and 4 will be explained in detail throughout this course!

1. CONTACT - Inform the client of your ETA as well as the company you are representing. Confirm the time window and the home address you have on file.
2. ARRIVE - Introduce yourself AS A CHIMNEY INSPECTOR, inspect the job file in the WORKIZ app, and inform the client which company you’re arriving with.
3. ASK QUESTIONS + INSPECT - See “INSPECTION QUESTION” guide for questions to ask. Perform a fire safety inspection and a structural inspection.
4. SELL - Build an estimate, break down the pricing for the client, and EMPHASIZE THE DIFFERENT COMPONENTS.

NOTE: The more information you give the client, the more likely you are to sell. KNOWLEDGE is TRUST with a client. Arrive on time and behave professionally, giving confidence to your clients. Remember - you are the professional!